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Home Return Policy |  | |  | | Return Policy | |
The JustJARROW.com "3 Month Quality Guarantee"
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YOUR GUARANTEE
Our commitment to you does not stop at the point of sale. our 3 MONTH QUALITY GUARANTEE ensures you will be happy with your order. Our best testimonial to you is the degree of customer loyalty that we inspire. In fact - You may have realized that Natural Health Formula Coop (Natural Health Formula Coop owns and runs a number of spcealist healt web stores like Dophilus)is built on your satisfaction and delight. We depend on word of mouth recommendation to be able to continue to grow and offer our service levels, product quality and low prices.
We guarantee the finest quality, selection, and service online today. Our communication commitment to you is to reply within 24 hours or less to all email enquiries, - we aim to reply as soon as possible. Provided the internet is functonal, someone from Dophilus responds to enquiries 7 days per week, including public holidays.
Your complete satisfaction is our minimum goal. |
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Quality and Safety |
| If a health supplement you purchase does not meet your personal quality standards, return it within 3 months for a full product credit - See Easy Returns Policy below |
Guarantee and Service: |
| All of your purchases at JustJARROW are covered by our 3 Month quality guarantee. We also pledge a 24-hour response time (Monday through Friday) on your e-mail requests. Our specially-trained staff of customer service representatives are available via phone and email at Contact us . |
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Easy Returns: |
Return Policy:
Please contact us for a Return Manufacturer Authorization prior to returning any merchandise. Please try and return items where practical in a sellable condition. A 25% restock fee will be applied to unauthorized returns. If the product is defective, please also obtain a return authorization prior to returning any merchandise. We are unable to offer a refund for opened products - unless the item is defective. We do not, at this time refund initial or return shipping costs.
Delays in transit:
Due to our in ability to control the time in transit and choices made for shipping. We are not able to offer a refund due to delays in transit.
Obtaining a Return Manufacturer Authorization, RMA:
A Return Manufacturer Authorization can be requested by phone and email at Contact us. Our Customer Service will reply via email to recommend next steps, provide a shipping address or seek more information.
Why do we need a Return Manufacturer Authorization, RMA?
A Return Manufacturer Authorization is central to our ability to reduce and eliminate mistakes. We are human and sometimes issues occur. However, we want to learn from any problem inorder to improve. The RMA is used within our Quality Circle for determining and correcting operational issues.
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